Published date: 6 April 2023

Last edited date: 17 April 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 April 2023, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

England

Value of contract

£110,000 to £150,000

Procurement reference

BERNICIA-DN663609-11742987

Published date

6 April 2023

Closing date

28 April 2023

Closing time

12pm

Contract start date

1 June 2023

Contract end date

1 June 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's).

In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.

More information

Previous notice about this procurement

Tenant Satisfaction Measures (TSM) Surveys

  • Opportunity
  • Published 6 April 2023

Links

About the buyer

Address

Three Rivers House
Abbeywoods Business Park
Durham
DH1 5TG
England

Telephone

0344 800 3800

Email

Procurement@bernicia.com

Website

https://www.bernicia.com