Published date: 13 February 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 January 2017

Contract summary

Industry

  • Helpdesk and support services - 72253000

Location of contract

LS185HD

Value of contract

£0

Procurement reference

ITS005LTU/2

Published date

13 February 2017

Closing date

27 January 2017

Contract start date

25 February 2017

Contract end date

24 February 2020

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Leeds Trinity University seeks an organisation to provide out of hours IT support to its staff and students. The successful tenderer will be able to demonstrate previous experience of providing such support to the bespoke requirements of a Higher Education establishment.
The main requirement is to provide immediate help to frequently asked questions and issues regarding the specific systems used at Leeds Trinity University, including
• Standard desktop software queries for Microsoft Office.
• Specific queries relating to Moodle
• Specific queries relating to Turnitin
• Specific queries relating to use of library systems
• Access to electronic journals
• Specific queries relating to SITS e:vision
• Provide assistance via an online / remote access system
• Password resets
• Off-site access to local services
• Remote access of student timetables
• Student Access problems with student administration system

More information

Previous notice about this procurement

Out Of Hours IT Support Helpdesk

  • Opportunity
  • Published 13 February 2017, last edited 13 February 2017

Attachments

Award information

Awarded date

13 February 2017

Contract start date

25 February 2017

Contract end date

24 February 2020

Total value of contract

£0

This contract was awarded to 1 supplier.

Northumbria University

Address

Newcastle City Campus, 2 Ellison Pl, Newcastle upon Tyne NE1 8ST

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Leeds Trinity University. Brownberrie Lane, Horsforth, Leeds LS185HD
Horsforth
LS185HD
England

Email

m.hayter@leedstrinity.ac.uk