Published date: 13 February 2017

Last edited date: 13 February 2017

This notice was replaced on 13 February 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 February 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Helpdesk and support services - 72253000

Location of contract

LS185HD

Value of contract

£0

Procurement reference

ITS005LTU

Published date

13 February 2017

Closing date

27 January 2017

Contract start date

25 February 2017

Contract end date

24 February 2020

Contract type

Service contract

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Leeds Trinity University seeks an organisation to provide out of hours IT support to its staff and students. The successful tenderer will be able to demonstrate previous experience of providing such support to the bespoke requirements of a Higher Education establishment.
The main requirement is to provide immediate help to frequently asked questions and issues regarding the specific systems used at Leeds Trinity University, including
• Standard desktop software queries for Microsoft Office.
• Specific queries relating to Moodle
• Specific queries relating to Turnitin
• Specific queries relating to use of library systems
• Access to electronic journals
• Specific queries relating to SITS e:vision
• Provide assistance via an online / remote access system
• Password resets
• Off-site access to local services
• Remote access of student timetables
• Student Access problems with student administration system

More information

Attachments

About the buyer

Address

Leeds Trinity University. Brownberrie Lane, Horsforth, Leeds LS185HD
Horsforth
LS185HD
England

Email

m.hayter@leedstrinity.ac.uk