Published date: 6 March 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 January 2024, 12pm

Contract summary

Industry

  • Survey services - 79311000

Location of contract

England

Value of contract

£875,000

Procurement reference

GUINPART001-DN696351-03238646

Published date

6 March 2024

Closing date

26 January 2024

Closing time

12pm

Contract start date

1 April 2024

Contract end date

1 April 2029

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. \r
Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money.\r
The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone.\r
The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model.

More information

Previous notice about this procurement

Customer Surveys

  • Opportunity
  • Published 15 December 2023

Additional text

Expressions of Interest and access to the tender documents is through the Proactis
Housing Procurement Portal https://procontract.due-north.com/register

Award information

Awarded date

27 February 2024

Contract start date

1 April 2024

Contract end date

31 March 2027

Total value of contract

£723,000

This contract was awarded to 1 supplier.

The Leadership Factor Ltd

Address

HD4 6JA

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Procurement

Address

Bower House
1 Stable Street
Oldham
OL9 7LH
United Kingdom

Telephone

+44 3031231890

Email

procurement@guinness.org.uk

Website

http://www.guinnesspartnership.com/