Published date: 15 December 2023
This notice was replaced on 6 March 2024
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 6 March 2024)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Survey services - 79311000
Location of contract
England
Value of contract
£875,000
Procurement reference
GUINPART001-DN696351-03238646
Published date
15 December 2023
Closing date
26 January 2024
Closing time
12pm
Contract start date
1 April 2024
Contract end date
1 April 2029
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers.
Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money.
The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone.
The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model.
More information
Additional text
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Expressions of Interest and access to the tender documents is through the Proactis
Housing Procurement Portal https://procontract.due-north.com/register
About the buyer
Contact name
Procurement
Address
Bower House
1 Stable Street
Oldham
OL9 7LH
United Kingdom
Telephone
+44 3031231890
Website
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