Published date: 6 August 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 July 2025, 11am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£147,500

Procurement reference

tender_496812/1506026

Published date

6 August 2025

Closing date

3 July 2025

Closing time

11am

Contract start date

28 July 2025

Contract end date

30 April 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.

The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.

This contract was awarded following a G-Cloud 14 buying process.

More information

Attachments

Award information

Awarded date

21 July 2025

Contract start date

28 July 2025

Contract end date

30 April 2026

Total value of contract

£147,500

This contract was awarded to 1 supplier.

ILLUMINET SOLUTIONS LIMITED

Address

1ST AND 2ND FLOORS, FOUNDRY, POOLE, Dorset, BH15 1SR, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Spring Place, 105 Commercial Road
Southampton
SO15 1EG
England

Email

contracts@mcga.gov.uk

Website

https://www.gov.uk/government/organisations/maritime-and-coastguard-agency