Published date: 27 July 2022
This notice was replaced on 31 May 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 7 December 2023)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Post and courier services - 64100000
Data-processing services - 72310000
Computer-related management services - 72510000
Administration, defence and social security services - 75000000
Documentation services - 79131000
Accounting, auditing and fiscal services - 79200000
Market research services - 79310000
Security services - 79710000
Proofreading services - 79821100
Collection agency services - 79940000
Photographic services - 79961000
Stock-control services - 79991000
Location of contract
United Kingdom
Value of contract
£150,000,000
Procurement reference
RM6283
Published date
27 July 2022
Approach to market date
12 July 2022
Contract start date
21 December 2023
Contract end date
20 December 2027
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The contracting authority is seeking a provider of a "Front Office" counter-based service to undertake a number of face-to-face customer service transactions at a national network of outlets throughout the UK.
Transactions could include, although not be limited to the following (the below are given for indicative purposes only):
· completing or verifying paper-based documents such as passport applications and driving licences
· digitally assisted service including support for citizens applying for government services using electronic devices (i.e. tablets)
- Issuing government documentation/biometric ID's, following validation of identity and application forms.
- the checking of paper application forms and the submission of supporting documents
- buying or topping up travel cards
- updating Government databases with changes to citizen records
· basic application check, collection of fee, and onward secure transmission of completed application
· verification of applicant identity then, if appropriate, processing applicant Customer Payment
· · processing of document application transactions requiring Biometric Image Collection
· verification of authenticity of secure documents
· secure Transportation of Original Documents of Value as part of application processes
· secure Return of Documents to the Issuing Authority Agency
· secure central storage and distribution of high value documents to the contractor's outlets
· secure storage of official documentation and supporting documents for customer collection
- Digital transmission of data to issuing authority, with provision for exceptions to be handled manually (e.g. manual paper transactions). The intention is to permit the staff and / or technical infrastructure developed for this Framework Agreement to be used for other service delivery, subject to there being appropriate safeguards in respect of security, encryption, access rights and deliverability to ensure the services delivered under this Framework
More information
Spend profile
| Financial year | Budget |
|---|---|
| 2022/2023 | £37,500,000 |
| 2023/2024 | £37,500,000 |
| 2024/2025 | £37,500,000 |
| 2025/2026 | £37,500,000 |
Links
-
- https://www.find-tender.service.gov.uk/Notice/020447-2022
- Notice of planned procurement
About the buyer
Contact name
The Minister for the Cabinet Office acting through Crown Commercial Service
Address
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
England
Telephone
+44 3450103503
supplier@crowncommercial.gov.uk
Website
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