Published date: 7 December 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Supporting services for the government - 75130000
Location of contract
United Kingdom
Value of contract
£0
Procurement reference
RM6283
Published date
7 December 2023
Closing date
30 June 2023
Closing time
3pm
Contract start date
28 November 2023
Contract end date
27 November 2027
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The contracting authority was seeking a provider of a "Front Office" counterbased service to undertake a number of face-to-face customer service transactions at a national network of outlets throughout the UK. Transactions would have included, although not be limited to the following (the below are given for indicative purposes only):
· completing or verifying paper-based documents such as passport applications and driving licences
· digitally assisted service including support for citizens applying for government services using electronic devices (i.e. tablets)
- Issuing government documentation/biometric ID's, following validation of identity and application forms.
- the checking of paper application forms and the submission of supporting documents
- buying or topping up travel cards
- updating Government databases with changes to citizen records
· basic application check, collection of fee, and onward secure transmission of completed application
· verification of applicant identity then, if appropriate,
processing applicant Customer Payment
· processing of document application transactions requiring Biometric Image Collection
· verification of authenticity of secure documents
· secure Transportation of Original Documents of Value as part of application processes
· secure Return of Documents to the Issuing Authority Agency
· secure central storage and distribution of high value documents to the contractor's outlets
· secure storage of official documentation and supporting documents for customer collection
- Digital transmission of data to issuing authority, with provision for exceptions to be handled manually (e.g. manual paper transactions). The intention was to permit the staff and / or technical infrastructure developed for this Framework Agreement to be used for other service delivery, subject to there being appropriate safeguards in
respect of security, encryption, access rights and deliverability to ensure the services delivered under this Framework.
More information
Previous notice about this procurement
Front Office Counter Services 2
- Opportunity
- Published 31 May 2023, last edited 13 June 2023
Links
Additional text
-
The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
Award information
Awarded date
23 June 2023
Contract start date
28 November 2023
Contract end date
27 November 2027
Total value of contract
£0
This contract was awarded to 1 supplier.
No contracts have been awarded
Address
No contracts have been awarded
Reference
No reference - other
Value of contract
£0
Supplier is SME?
No
Supplier is VCSE?
No
Additional details
-
The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
About the buyer
Contact name
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)
Address
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
United Kingdom
Telephone
03450103503
supplier@crowncommercial.gov.uk
Website
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Closing: 30 June 2023, 3pm