Published date: 24 November 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
ME14 1XQ
Value of contract
£58,690 to £60,000
Procurement reference
SC220269
Published date
24 November 2022
Closing date
1 November 2022
Closing time
12pm
Contract start date
1 December 2022
Contract end date
30 November 2025
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The payment card industry (PCI) has data security standards (DSS) to safeguard credit card and cardholder data against breech and other forms of unauthorised access. KCC telephony payments must be PCI compliant and therefore not record the customer card details or sensitive authentication data in the recording of the call or to the advisor.
A system is required to ensure card transactions can be completed over the phone. This system must have the following requirements:
• Card details are entered via the keypad by the customer and the advisor cannot see or hear the details but can still speak to the customer via an 'agent assist' solution so the advisor can guide the customer through the transaction.
• Visible payment portal for advisor to see/hear if transaction successful.
• Dual Tone Multi-Frequency (DTMF) call masking (changes the variable keypad tones to flat tones so they cannot be identified).
• The system and network are also secure and compliant with firewall and router.
• Automated payment line without the advisor where the customer can call the line and complete a payment without advisor intervention but transferable to a live advisor (if available).
• Customisable values and call flow/script.
• Integrates with existing account and merchant provider.
• Integrates with existing telephony provider.
• All major cards accepted.
• Web payments.
• Defined user support channel and available 24/7.
• Concurrent or transactional licences (not named).
• One-off set up costs defined.
• Individual reporting for separate services including refunds.
• Multi-merchant account function for individual services.
• Email/text notification to customers.
Current volumes of payments on the system are estimated to be 1036 per calendar month (average of July 2021 - June 2022 inclusive).
Award information
Awarded date
22 November 2022
Contract start date
1 December 2022
Contract end date
30 November 2025
Total value of contract
£58,690
This contract was awarded to 1 supplier.
KEY IVR LIMITED
Address
UNIT 8 DURHAM LANE,WEST MOOR PARK ARMTHORPE
DONCASTER
South Yorkshire
DN3 3FE
GBReference
Companies House number: 06512297
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Alex Whelan
Address
County Hall
MAIDSTONE
ME141XX
England
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Closing: 1 November 2022, 12pm
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