Published date: 10 May 2023

Last edited date: 10 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 July 2022, 12pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Sales, marketing and business intelligence software package - 48480000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West

Value of contract

£750,000

Procurement reference

HH01

Published date

10 May 2023

Closing date

5 July 2022

Closing time

12pm

Contract start date

3 March 2023

Contract end date

2 March 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Halton Housing sought CRM and Customer Portal service providers.

This contract is to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification.

The main areas of functionality include
• CRM
• Customer Portal
• Customer Engagement
• Reporting
• Core Applications Integration
• Data Management and Migration

The contract will be for 4 years.

More information

Previous notice about this procurement

Halton Housing - CRM and Customer Portal Software & Associated Services

  • Opportunity
  • Published 26 May 2022, last edited 22 June 2022

Award information

Awarded date

18 October 2022

Contract start date

3 March 2023

Contract end date

2 March 2027

Total value of contract

£750,000

This contract was awarded to 1 supplier.

DB Group Limited (t/a Esuasive)

Address

First Floor 140 Brompton Road
London
SW31HY

Reference

Companies House number: 02422056

Value of contract

£750,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Tashi Jackson

Address

Warrington Road
Widnes
WA8 0TD
England

Email

tenders@cirruspurchasing.co.uk