Published date: 26 May 2022

Last edited date: 22 June 2022

This notice was replaced on 10 May 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 May 2023, last edited 10 May 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Sales, marketing and business intelligence software package - 48480000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

WA8 0TD

Value of contract

£0 to £750,000

Procurement reference

IT-440-56-Halton Housing 0056

Published date

26 May 2022

Closing date

5 July 2022

Closing time

12pm

Contract start date

3 October 2022

Contract end date

2 October 2026

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.
o CRM
o Customer Portal
o Customer Engagement
o Reporting
o Core Applications Integration
o Data Management and Migration

More information

Links

Additional text

Please apply via our In-tend portal https://www.in-tendhost.co.uk/cirruspurchasing/aspx/Home. Please see the tender documents available from this link for additional information on the services required and the tender evaluation criteria.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Tenders @

Address

Warrington Road
Widnes
Cheshire
WA8 0TD
United Kingdom

Telephone

07904674499

Email

tenders@cirruspurchasing.co.uk