Published date: 3 January 2018

This notice was replaced on 17 July 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 17 July 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business transaction and personal business software package - 48400000

  • Communication and multimedia software package - 48500000

Location of contract

North East

Value of contract

£550,000

Procurement reference

YHN-P1572

Published date

3 January 2018

Closing date

9 February 2018

Contract start date

1 April 2018

Contract end date

31 March 2023

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems, for both Your Homes Newcastle and, Leazes Homes Limited. We are seeking relevant, complete tenders for the provision of a specialist solution to enable us to establish effective Customer contact on behalf of both Your Homes Newcastle and Leazes Homes. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.

More information

Attachments

Links

Additional text

Project ID Reference: DN315798 - In order to download and view all tender documents you have to be registered with the NEPO 'Pro-Contract' web-portal. If you are not registered, this can be done by following the link address provided (https ://procontract.due-north.com/login). For transparency and fairness, ALL questions and queries relating to this procurement opportunity MUST be raised through the 'Messaging' section relating to this specific procurement opportunity (on the NEPO web-portal) and not direct to the e-mail contact details provided within this Contract Finder notice.

About the buyer

Contact name

David Bell

Address

YHN House
Benton Park Road
Newcastle upon Tyne
NE7 7LX
England

Email

david.w.bell@yhn.org.uk