Published date: 13 September 2023

Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.


Closing: 8 August 2023, 12pm

Contract summary

Industry

  • Telephone-answering services - 79510000

  • Call centre - 79512000

Location of contract

CV1 3BH

Value of contract

£233,266.92 to £598,493.42

Procurement reference

CF-0337700D58000000L5A4EAK

Published date

13 September 2023

Closing date

8 August 2023

Closing time

12pm

Contract start date

1 September 2023

Contract end date

17 May 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.

More information

Previous notice about this procurement

Customer Center Services for CSG

  • Awarded contract
  • Published 12 September 2023

Attachments

About the buyer

Contact name

Dawn Rhodes

Address

Lunar House
Croydon
CR9 2BY
GB

Email

Dawn.rhodes@homeoffice.gov.uk