Published date: 12 September 2023

This notice was replaced on 13 September 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 13 September 2023)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Telephone-answering services - 79510000

  • Call centre - 79512000

Location of contract

CV1 3BH

Value of contract

£233,266.92 to £598,493.42

Procurement reference

CF-0337700D58000000L5A4EAK

Published date

12 September 2023

Closing date

8 August 2023

Closing time

12pm

Contract start date

1 September 2023

Contract end date

17 May 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions.

More information

Attachments

Award information

Awarded date

1 September 2023

Contract start date

1 September 2023

Contract end date

17 May 2024

Total value of contract

£233,266.92

This contract was awarded to 1 supplier.

Foundever GB Limited

Address

Earlsdon Park, 53-55 Butts Road, Coventry, United Kingdom CV1 3BH

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Dawn Rhodes

Address

Lunar House
Croydon
CR9 2BY
GB

Email

Dawn.rhodes@homeoffice.gov.uk