Published date: 22 December 2022

This notice was replaced on 1 March 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 1 March 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Research consultancy services - 73210000

Location of contract

M2 3HQ

Value of contract

£0

Procurement reference

PAHSO001-DN649241-96215105

Published date

22 December 2022

Closing date

18 January 2023

Closing time

12pm

Contract start date

1 February 2023

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

PHSO have developed and published a range of public facing documents.

Collectively, these documents outline guidance and recommendations regarding what constitutes a good complaint handling experience for complainants, and also the standards to which PHSO should hold itself to.

Each of these have been in existence for a number of years.

We therefore want to undertake a review of these documents to assess their ongoing relevance and ensure their continuing efficacy.

About the buyer

Contact name

Matthew Rudder

Address

City Gate
51 Mosley Street
Manchester
M2 3HQ
England

Email

matthew.rudder@ombudsman.org.uk