Published date: 19 June 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 4 July 2025, 4pm

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

  • Social work and related services - 85300000

Location of contract

SE5 8FJ

Value of contract

£200,000

Procurement reference

HSD_PU_2025-6

Published date

19 June 2025

Closing date

4 July 2025

Closing time

4pm

Contract start date

1 April 2026

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Salvation Army invites experienced providers to tender for the development and implementation of Quality Assurance (QA) Review Toolkits to support the continuous improvement of services across its Homelessness Services Department. These toolkits will ensure services align with the strategic vision outlined in the "1000 Voices" 10-year strategy.
Scope of Work:
• Develop QA review toolkits for housing management and support services.
• Incorporate strength-based ratings (e.g. Safety Concerns to Thriving).
• Conduct unannounced annual and follow-up service reviews through a blended approach (desktop and on-site).
• Pilot toolkits and train relevant staff.
• Provide assessment criteria, checklists, templates, and guidance documents.
• Ensure all toolkits are designed through a trauma-informed and harm reduction lens.
• Address regional legislative and regulatory requirements across the UK and Ireland.
• Cover various service models including family services, youth services, addiction, Housing First, outreach, and more.
• Develop a clear role for Service Users so they can be a part of the QA team and contribute to the audit process.
Key Requirements:
• Adherence to safeguarding, health and safety, and data protection regulations.
• National Quality Standards Framework (QSF) in Ireland.
• Regulation and Quality Improvement Authority (RQIA) in Northern Ireland.
• Scottish Care Inspectorate (SCI) standards.
• Care Quality Commission (CQC) standards in England.
• Compliance with ISO 9001:2015 (Quality Management Systems) and relevant sector-specific standards such as:
• All practices must be trauma-informed and aligned with harm reduction principles.
• Established presence in the homelessness, housing support or social care quality assurance sector.
• Proven ability to operate nationally with sufficient capacity to undertake 80+ inspections per month.
• Demonstrated experience in developing QA tools for homelessness or social care settings.
• Strong understanding of trauma-informed approaches.
• Familiarity with UK and Ireland legislative variations.
• Capacity to train staff and support the piloting and review phases.
• Commitment to incorporating stakeholder and service user voice into the design.
Timeline:
The project will run from April 2026 to April 2028, covering phases including development, training, piloting, review, and final implementation of toolkits. The term may be subject to further extension based on performance and delivery outcome.
Budget and Resources:
The project will be delivered within an agreed contract value to be negotiated at tender stage anticipated post September 2025. The Salvation Army will retain ownership of the intellectual property developed.
How to Apply:
Interested providers should register their interest and complete and return the expression of interest form by emailing The Salvation Army's Procurement Department: Olu.Folarin@salvationarmy.org.uk and sam.fiouhi@salvationarmy.org.uk

More information

Attachments

  • Expression of Interest Reply Form- FINAL .docx
  • Bid submission documents
  • Interested providers should register their interest and complete and return the expression of interest document by emailing The Salvation Army's Procurement Department: Olu.Folarin@salvationarmy.org.uk and sam.fiouhi@salvationarmy.org.uk
    Your completed expression of interest must be submitted by Friday 4th July 2025.
    Disclaimer: Please note that the Salvation Army is not a contracting authority under the Procurement Act 2023 and is not following or purporting to follow the Procurement Act for the award of this Contract opportunity. This advert is being issued to invite expressions of interest for this Contract opportunity only and that no implied contract is to arise as a result of the issue of this advert and/or any expression of interest received as a result. Only the terms of an express, written Contract formally executed by both the Salvation Army and the appointed Supplier will have any legally binding effect.

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Olu Folarin

Address

THE SALVATION ARMY
1 Champion Park
LONDON
SE5 8FJ
England

Email

olu.folarin@salvationarmy.org.uk