Published date: 25 November 2024

Last edited date: 17 December 2024

This notice was replaced on 22 April 2025

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 22 April 2025)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Medical equipments, pharmaceuticals and personal care products - 33000000

  • Health and social work services - 85000000

  • Other community, social and personal services - 98000000

Location of contract

West Midlands

Value of contract

£2,500,000

Procurement reference

HEREFCC-DN753509-53831007

Published date

25 November 2024

Closing date

5 January 2025

Closing time

11:30pm

Contract start date

18 February 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county.
The Technology Enabled Care Service comprises the following main functions:

1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment)
2) Delivery and installation
3) Collection, cleaning and recycling
4) Service, maintenance and repairs
5) Storage
6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre

The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning.

The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.

More information

Previous notice about this procurement

Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire

  • Opportunity
  • Published 25 November 2024

Additional text

Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity.

To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

About the buyer

Contact name

Aksana Hironak

Address

Council Offices
Plough Lane
Hereford
HR4 0LE
United Kingdom

Email

aksana.hironak@herefordshire.gov.uk

Website

https://www.herefordshire.gov.uk