Published date: 15 December 2016
Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.
Contract summary
Industry
Computer equipment and supplies - 30200000
Telecommunications system - 32524000
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
Any region
Value of contract
£600,000
Procurement reference
HHA-431/2
Published date
15 December 2016
Closing date
18 January 2017
Contract start date
1 August 2017
Contract end date
31 July 2022
Contract type
Service contract
Procedure type
Negotiated procedure
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.
More information
Previous notice about this procurement
- Opportunity
- Published 15 December 2016
Links
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- https://hanover.bravosolution.co.uk/web/login.shtml
- Tender notice
- Hanover's Etender System - Bravo
Additional text
-
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://hanover.bravosolution.co.uk
About the buyer
Contact name
Procurement Team
Address
Hanover House
1 Bridge Close
Staines-Upon-Thames
TW18 4TB
England
Website
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Closing: 18 January 2017
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