Published date: 15 December 2016

This notice was replaced on 15 December 2016

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 15 December 2016)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Computer equipment and supplies - 30200000

  • Telecommunications system - 32524000

  • Software package and information systems - 48000000

    • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£600,000

Procurement reference

HHA-431

Published date

15 December 2016

Closing date

18 January 2017

Contract start date

1 August 2017

Contract end date

31 July 2022

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.

More information

Links

Additional text

The procurement documents are available for unrestricted and full direct access, free of charge, at
https://hanover.bravosolution.co.uk

About the buyer

Contact name

Procurement Team

Address

Hanover House
1 Bridge Close
Staines-Upon-Thames
TW18 4TB
England

Email

procurement@hanover.org.uk

Website

www.hanover.org.uk