eCase - Correspondence, SAR, FOI, PQ case management

Contract summary

Industry

• Data services - 72300000

Location of contract

United Kingdom

Value of contract

£939,762

Procurement reference

SR551046597

Published date

30 April 2021

Closing date

11 April 2021

Closing time

11:59pm

Contract start date

19 April 2021

Contract end date

18 April 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The Services to be provided by the Supplier under the above
Lot are listed in Framework Section 2 and outlined below:
A Case Management system for the end to end management
of all SAR, FOI requests, and Policy Mincoms cases with the
ability to:
- automate the majority of administrative work through the use
of online forms and email scraping
- store centralised guidance and letter templates to ensure
cross-departmental consistency
- provide a live overview of all cases in progress to facilitate
effective resource allocation
- set a retention period to ensure GDPR compliance within the
system itself
- store data securely and be cost effective
- be agile to allow for any future legislative changes or
changes to process
- produce ad hoc statistics to monitor performance
- facilitate ICO complaint handling
- allow SLA's to be achieved and pinpoint the reason they are
not
It is anticipated that the requirement will be for approximately
100,000 cases

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More information

Attachments

• G-Cloud-12-Call-Off-Contract__Sols eCase -09 04 2021 - redacted.docx
• Signed contract

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Award information

Awarded date

12 April 2021

Contract start date

19 April 2021

Contract end date

18 April 2023

Total value of contract

£939,762

This contract was awarded to 1 supplier.

FIVIUM HOLDINGS LIMITED

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About the buyer

Contact name

ian anderson

Address

5W Ralli Quays
3 Stanley Street
Salford
M60 9LA
England

Email

ian.anderson1@hmrc.gov.uk