Published date: 14 October 2022

Last edited date: 1 December 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 September 2022, 5pm

Contract summary

Industry

  • Dedicated-business telephone network services - 64214000

  • Electronic message and information services - 64216000

Location of contract

United Kingdom

Value of contract

£375,000

Procurement reference

CW62478

Published date

14 October 2022

Closing date

13 September 2022

Closing time

5pm

Contract start date

14 September 2022

Contract end date

13 March 2024

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

Description

HMRC wants to signpost and refer customers suffering with mental health problems to a suitable Voluntary and community organisation able to give specialist mental health support.

1) Service is a referral service available 24/7 through either warm handover from HMRC advisor in office hours or signposted for IVR messaging out of office hours. There will also be route in from successful VCS organisation into HMRC for tax advice and resolution for any customers with mental health barriers.

More information

Attachments

Award information

Awarded date

13 September 2022

Contract start date

14 September 2022

Contract end date

13 March 2024

Total value of contract

£375,000

This contract was awarded to 1 supplier.

Samaritans

Address

The Upper Mill, Kingston Road, Ewell, Surrey, KT17 2AF

Reference

Companies House number: 757372

Value of contract

£375,000

Supplier is SME?

No

Supplier is VCSE?

Yes

About the buyer

Contact name

Fintan Bradley

Address

Customs House Annexe,20 Lower Thames Street
LONDON
SS991AA
England

Telephone

07530791302

Email

fintan.bradley@hmrc.gov.uk