Published date: 28 February 2019

This notice was replaced on 11 July 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 11 July 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.



Contract summary

Industry

  • Computer support and consultancy services - 72600000

Location of contract

North West

Value of contract

£40,000 to £180,000

Procurement reference

T19048

Published date

28 February 2019

Closing date

11 March 2019

Contract start date

21 March 2019

Contract end date

30 April 2022

Contract type

Service contract

Procedure type

Open (non-OJEU)

Any interested supplier may submit a tender in response to an opportunity notice.

Non-OJEU (Official Journal of the European Union) procedures are valued below a certain financial threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

The Growth Company are looking to improve the delivery of our customer experience, aligning our service offer to today's tech-savvy customers. The Growth Company requires a system that will support numerous interactions across multiple touch points whether this is between a customer, prospective customer, or product throughout the whole customer lifecycle. The challenge as an organisation is that all touchpoints (voice, web, email, social media and CRM integration) should have the ability to simultaneously interact using a single interaction. The lack of current integration and interactions ultimately causes a disjointed customer communication that increases repetitive information processing, disjointed communications, inefficiencies ultimately causing frustration to both customers and employees.
The aim of this project is to introduce a contact centre solution as a proof of concept to one area of the business to start with a minimum of 8 users. Ultimately, The Growth Company would like the flexibility to scale up when it so desires, potentially over 100 users and beyond.


https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58


More information

Links


About the buyer

Contact name

Nick Batty

Address

Lee House,
90 Great Bridgewater St
Manchester
M1 5JW
England

Telephone

0161 237 4044

Email

nick.batty@growthco.uk