Published date: 28 February 2019
This notice was replaced on 11 July 2019
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 11 July 2019)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Computer support and consultancy services - 72600000
Location of contract
North West
Value of contract
£40,000 to £180,000
Procurement reference
T19048
Published date
28 February 2019
Closing date
11 March 2019
Contract start date
21 March 2019
Contract end date
30 April 2022
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Growth Company are looking to improve the delivery of our customer experience, aligning our service offer to today's tech-savvy customers. The Growth Company requires a system that will support numerous interactions across multiple touch points whether this is between a customer, prospective customer, or product throughout the whole customer lifecycle. The challenge as an organisation is that all touchpoints (voice, web, email, social media and CRM integration) should have the ability to simultaneously interact using a single interaction. The lack of current integration and interactions ultimately causes a disjointed customer communication that increases repetitive information processing, disjointed communications, inefficiencies ultimately causing frustration to both customers and employees.
The aim of this project is to introduce a contact centre solution as a proof of concept to one area of the business to start with a minimum of 8 users. Ultimately, The Growth Company would like the flexibility to scale up when it so desires, potentially over 100 users and beyond.
https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58
More information
Links
-
- https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58
- Tender notice
- Tender Portal
About the buyer
Contact name
Nick Batty
Address
Lee House,
90 Great Bridgewater St
Manchester
M1 5JW
England
Telephone
0161 237 4044
Website
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