Published date: 11 July 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 March 2019

Contract summary

Industry

  • Computer support and consultancy services - 72600000

Location of contract

North West

Value of contract

£40,000 to £180,000

Procurement reference

T19048

Published date

11 July 2019

Closing date

11 March 2019

Contract start date

21 March 2019

Contract end date

30 April 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

The Growth Company are looking to improve the delivery of our customer experience, aligning our service offer to today's tech-savvy customers. The Growth Company requires a system that will support numerous interactions across multiple touch points whether this is between a customer, prospective customer, or product throughout the whole customer lifecycle. The challenge as an organisation is that all touchpoints (voice, web, email, social media and CRM integration) should have the ability to simultaneously interact using a single interaction. The lack of current integration and interactions ultimately causes a disjointed customer communication that increases repetitive information processing, disjointed communications, inefficiencies ultimately causing frustration to both customers and employees.
The aim of this project is to introduce a contact centre solution as a proof of concept to one area of the business to start with a minimum of 8 users. Ultimately, The Growth Company would like the flexibility to scale up when it so desires, potentially over 100 users and beyond.


https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/58


More information

Previous notice about this procurement

Invitation to Tender for the Provision of a Digital Omni Channel Contact Centres

  • Opportunity
  • Published 28 February 2019

Links


Award information

Awarded date

24 May 2019

Contract start date

26 June 2019

Contract end date

25 June 2022

Total value of contract

£40,000

This contract was awarded to 1 supplier.

Puzzel Limited

Address

2-6 Boundary Row
London
SE1 8HP

Reference

Companies House number: 04124967

Supplier is SME?

Yes

Supplier is VCSE?

No


About the buyer

Contact name

Nick Batty

Address

Lee House,
90 Great Bridgewater St
Manchester
M1 5JW
England

Telephone

0161 237 4044

Email

nick.batty@growthco.uk

Website

https://www.businessgrowthhub.com/tenders