Published date: 25 January 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 24 March 2016

Contract summary


  • Health services - 85100000

Location of contract

South East, South West

Value of contract

£35,000,000 to £45,000,000

Procurement reference


Published date

25 January 2016

Closing date

24 March 2016

Contract start date

1 April 2017

Contract end date

31 March 2022

Contract type

Service contract

Procedure type


Contract is suitable for SMEs?


Contract is suitable for VCSEs?



CCG Commissioners across Thames Valley have come together to jointly procure a functionally Integrated NHS111/Urgent Care Service.

The 10 CCGs covered by this procurement are:

Aylesbury Vale CCG
Bracknell & Ascot CCG
Chiltern CCG
Newbury and District CCG
North and West Reading CCG
Oxfordshire CCG
Slough CCG
South Reading CCG
Windsor, Ascot & Maidenhead CCG
Wokingham CCG

Central to the delivery of the Thames Valley vision for Urgent and Emergency Care services is the development of a functionally Integrated Urgent Care Service offering patients who require it immediate access to a wide range of clinicians, both experienced generalists and specialists. This model will also offer advice to health professionals in our local communities, such as paramedics and emergency technicians, so that no decision needs to be taken in isolation. Within Thames Valley this new integrated service will have access to a range of dispositions including, but not limited to, red and green ambulances dispositions and 24/7 primary care; and clinicians will be supported by the availability of comprehensive clinical records which will support robust clinical decision making and the direct booking of appointments into other services.

The Thames Valley CCGs expect to develop the model of delivery in partnership with the provider, and the final specification will be co-produced through the procurement process. We envisage a maturation approach where the full functionality of the service will evolve over the period of the contract.

As a Thames Valley system our aim through this procurement is to secure:

• A resilient NHS 111 Provider who can support the delivery of integrated services at scale, with the ability to add refinements and capacity according to local health economy needs;
• A strengthened clinical triage and advice service that links the urgent care system together and helps patients to navigate it successfully;
• A service model which enables better integration between the NHS 111, Primary, Community and Secondary Care Services, and the 999 service so that patients receive the most appropriate response at the right time and the right place, are educated in self-help with the result that there are fewer non-elective admissions and fewer 999 calls;
• Increased numbers of services accepting a direct referral from NHS 111 without re-triage;

Please see attached document for full advert text. Please also note that the contract values listed are estimates only and are the full contract value over five years.

More information


Additional text

The CCGs will also be holding a Supplier Briefing Event on 25th February 2016, details of which will be provided to all applicants that have registered for this procurement on the In-tend website ( Further information on how to express interest, including a copy of the Pre-Qualification Questionnaire can also be downloaded from there. Expressions of interest (including completed PQQ responses) must be received by 1pm on the 24th March 2016.

Please note that this service is a healthcare service within the meaning and scope of the National Health Service (Procurement, Patient Choice and Competition) (No.2) Regulations 2013 and are therefore not governed by the Public Contracts Regulations 2015. The tendering process will therefore be conducted in accordance with the current legislation that applies to the tendering of healthcare services within the meaning and scope of the National Health Service (Procurement, Patient Choice and Competition) (No.2) Regulations 2013. The Commissioners will run a fair and transparent tender process, treating all bidders equally. For the avoidance of doubt, the Commissioner will not be bound by the Public Contracts Regulations 2015. In addition, the Commissioner will not be bound by the Public Contracts Regulations 2006, the Treaty on the Functioning of the European Union or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these services.

About the buyer

Contact name

Mark Stanbrook


Jubilee House
RG14 2PZ