Published date: 29 June 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Industry specific software package - 48100000
Business transaction and personal business software package - 48400000
Database and operating software package - 48600000
Software package utilities - 48700000
Miscellaneous software package and computer systems - 48900000
Software programming and consultancy services - 72200000
Computer-related services - 72500000
Computer support and consultancy services - 72600000
Location of contract
SW1H 9EX
Value of contract
£15,000
Procurement reference
WFD_OPS_04/22
Published date
29 June 2023
Closing date
27 May 2022
Closing time
11:59pm
Contract start date
3 June 2022
Contract end date
31 May 2024
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
WFD currently uses Microsoft Dynamics Business Central to power its ERP / accounting system. WFD introduced this system in 2019, which has been supported since then by an incumbent service provider.
WFD is looking for a supplier to provide a managed help desk and technical support services to WFD Management and system users of Business Central for the next three year period.
WFD is seeking an outsourced service provider to deliver the following services:
- Highly responsive 24/7 Help Desk advice and assistance to enable WFD Management and users to access and use all aspects of Microsoft Dynamics Business Central at all times, including but not limited to the full range of reporting functionality
- Managing the supply and provisioning of relevant licenses
- Modifying the existing Business Central custom extensions to facilitate the installation of any updates to Business Central, as required.
- Maintenance services to support continuous and reliable access to WFD's instance of Business Central
- Training and awareness raising on best practice in using the system, for example, summaries of upcoming new features, regular webinars and other forums.
- Customer intelligence services, including analysis, insights, and recommendations for continuous improvement to ensure that WFD is extracting most value from Business Central. In particular, WFD is looking for a supplier to adopt a proactive approach to providing oversight of new/improved/key features of the system.
- Consultancy and development, as required from time to time, to configure Microsoft Dynamics to meet WFD requirements.
For further information on how to apply, please refer to the RFQ document attached to the notice.
More information
Previous notice about this procurement
- Opportunity
- Published 26 April 2022, last edited 16 May 2022
Attachments
-
- WFD_Procurement_Template_Request for Quotes_Outsourced support.docx
- Bidding documents
Links
Award information
Awarded date
19 August 2022
Contract start date
19 August 2022
Contract end date
18 August 2024
Total value of contract
£6,900
This contract was awarded to 1 supplier.
XPEDITION LIMITED
Address
46 Worship Street
LONDON
EC2A 2EA
GBReference
Companies House number: 02376241
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Luke Commander
Address
Clive House
London
SW1H 9EX
England
Telephone
020 7799 1311
Website
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Closing: 27 May 2022, 11:59pm