Published date: 26 April 2022

Last edited date: 16 May 2022

This notice was replaced on 29 June 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 29 June 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Industry specific software package - 48100000

  • Business transaction and personal business software package - 48400000

  • Database and operating software package - 48600000

    • Software package utilities - 48700000

    • Miscellaneous software package and computer systems - 48900000

    • Software programming and consultancy services - 72200000

    • Computer-related services - 72500000

    • Computer support and consultancy services - 72600000

Location of contract

SW1H 9EX

Value of contract

£15,000

Procurement reference

WFD_OPS_04/22

Published date

26 April 2022

Closing date

27 May 2022

Closing time

11:59pm

Contract start date

3 June 2022

Contract end date

31 May 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

WFD currently uses Microsoft Dynamics Business Central to power its ERP / accounting system. WFD introduced this system in 2019, which has been supported since then by an incumbent service provider.

WFD is looking for a supplier to provide a managed help desk and technical support services to WFD Management and system users of Business Central for the next three year period.

WFD is seeking an outsourced service provider to deliver the following services:

- Highly responsive 24/7 Help Desk advice and assistance to enable WFD Management and users to access and use all aspects of Microsoft Dynamics Business Central at all times, including but not limited to the full range of reporting functionality

- Managing the supply and provisioning of relevant licenses

- Modifying the existing Business Central custom extensions to facilitate the installation of any updates to Business Central, as required.

- Maintenance services to support continuous and reliable access to WFD's instance of Business Central

- Training and awareness raising on best practice in using the system, for example, summaries of upcoming new features, regular webinars and other forums.

- Customer intelligence services, including analysis, insights, and recommendations for continuous improvement to ensure that WFD is extracting most value from Business Central. In particular, WFD is looking for a supplier to adopt a proactive approach to providing oversight of new/improved/key features of the system.

- Consultancy and development, as required from time to time, to configure Microsoft Dynamics to meet WFD requirements.

For further information on how to apply, please refer to the RFQ document attached to the notice.

More information

Attachments

Links

About the buyer

Contact name

Luke Commander

Address

Clive House
London
SW1H 9EX
England

Telephone

020 7799 1311

Email

Procurement@wfd.org

Website

www.wfd.org