Published date: 17 October 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 August 2017

Contract summary

Industry

  • Survey services - 79311000

  • Customer satisfaction survey - 79342311

Location of contract

S1 2BQ

Value of contract

£25,000 to £50,000

Procurement reference

2727

Published date

17 October 2017

Closing date

11 August 2017

Contract start date

1 November 2017

Contract end date

31 October 2018

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on:

• Passenger Satisfaction

• Customer Profiling

• Customer Characteristics

More information

Previous notice about this procurement

Passenger Satisfaction Research: Telephone Survey

  • Opportunity
  • Published 24 July 2017

Additional text

Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts

Award information

Awarded date

3 October 2017

Contract start date

1 November 2017

Contract end date

31 October 2018

Total value of contract

£25,000

This contract was awarded to 1 supplier.

Opinion Research Services Ltd

Address

The Strand
Swansea
SA1 1AF

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

11 Broad Street West
Sheffield
S1 2BQ
England

Email

tendering@sypte.co.uk