Published date: 4 July 2018
This notice was replaced on 19 September 2018
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 2 September 2019, last edited 2 September 2019)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
South West
Value of contract
£120,000
Procurement reference
TORB001-DN350614-11965150
Published date
4 July 2018
Closing date
2 August 2018
Contract start date
3 September 2018
Contract end date
2 September 2021
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to log details of data breaches, FOI requests and SARs. Please refer to the tender documents for full details of the requirements.
About the buyer
Contact name
Lawrence Brown
Address
Torbay Council Town Hall
Castle Circus
Torquay
TQ1 3DR
England
Telephone
+44 1803208977
Website
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