Published date: 2 September 2019

Last edited date: 2 September 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 August 2018

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

South West

Value of contract

£120,000

Procurement reference

TORB001-DN350614-11965150

Published date

2 September 2019

Closing date

2 August 2018

Contract start date

3 September 2018

Contract end date

2 September 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to log details of data breaches, FOI requests and SARs. Please refer to the tender documents for full details of the requirements.

More information

Previous notice about this procurement

Customer Feedback Monitoring System for Torbay Council

  • Opportunity
  • Published 4 July 2018

Award information

Awarded date

9 April 2019

Contract start date

1 November 2019

Contract end date

31 October 2022

Total value of contract

£120,000

This contract was awarded to 1 supplier.

Civica UK Limited

Address

Southbank Central, 30 Stamford Street, London SE1 9LQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Lawrence Brown

Address

Torbay Council Town Hall
Castle Circus
Torquay
TQ1 3DR
England

Telephone

+44 1803208977

Email

lawrence.brown@torbay.gov.uk

Website

http://www.torbay.gov.uk/