Published date: 17 September 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 April 2021, 12pm

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

Any region

Value of contract

£7,000,000

Procurement reference

CF-0207700D0O000000rwimUAA2

Published date

17 September 2021

Closing date

5 April 2021

Closing time

12pm

Contract start date

16 April 2021

Contract end date

15 June 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of Contact Centre services to
support a response to the COVID-19 crisis, specifically mobilisation services for the provision ID & Verification processing and tier 1 technical support services to support the NHS LOGIN & APP VACCINES SCALING SERVICE.

Contact Centre Services (RM3815) framework call-off contract.

Contract link: https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NVeq/7cUZrdJkMDdikodji4NK_6OzKoHd7KC3jKCCXdSnDf0

More information

Previous notice about this procurement

NHS App Contact Center Services

  • Awarded contract
  • Published 21 May 2021

Links

Award information

Awarded date

7 May 2021

Contract start date

16 April 2021

Contract end date

15 June 2021

Total value of contract

£7,000,000

This contract was awarded to 1 supplier.

Teleperformance Ltd

Address

Spectrum House BS1 3LG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

NHS Digital

Address

7 and 8 Wellington Place
Leeds
LS1 4AP
United Kingdom

Telephone

0300 303 5678

Email

nhsdcommercial@nhs.net