Published date: 21 May 2021

This notice was replaced on 17 September 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 17 September 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

Any region

Value of contract

£7,000,000

Procurement reference

CF-0207700D0O000000rwimUAA1

Published date

21 May 2021

Closing date

5 April 2021

Closing time

12pm

Contract start date

16 April 2021

Contract end date

15 June 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of Contact Centre services to
support a response to the COVID-19 crisis, specifically mobilisation services for the provision ID & Verification processing and tier 1 technical support services to support the NHS LOGIN & APP VACCINES SCALING SERVICE.

Contact Centre Services (RM3815) framework call-off contract.

Award information

Awarded date

7 May 2021

Contract start date

16 April 2021

Contract end date

15 June 2021

Total value of contract

£7,000,000

This contract was awarded to 1 supplier.

Teleperformance Ltd

Address

Spectrum House BS1 3LG

Reference

None

About the buyer

Contact name

NHS Digital

Address

7 and 8 Wellington Place
Leeds
LS1 4AP
United Kingdom

Telephone

0300 303 5678

Email

nhsdcommercial@nhs.net