Published date: 18 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 August 2016

Contract summary

Industry

  • Research and experimental development services - 73100000

Location of contract

London

Value of contract

£66,225

Procurement reference

1617EC05

Published date

18 January 2017

Closing date

12 August 2016

Contract start date

1 September 2016

Contract end date

31 March 2017

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This qualitative research project will involve interviews with customers who have completed a Self Assessment online return containing trigger prompts (i.e. on-line messages/links to guidance). It will explore their experiences, attitudes and perceptions of the trigger prompts and will inform our understanding of the customer experience, enabling us to identify areas where improvements can be made.

More information

Attachments

Additional text

This contract was let as part of a mini competition within the DWP Social and Economic Research Framework 2013

Award information

Awarded date

18 August 2016

Contract start date

1 September 2016

Contract end date

31 March 2017

Total value of contract

£66,225

This contract was awarded to 1 supplier.

IFF Research

Address

Chart House,
16 Chart Street,
London
N1 6DD

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

HMRC Commercial, Ralli Quays,
3 Stanley St
Salford
M60 9LA
England

Email

stuart.bishop@hmrc.gsi.gov.uk