Published date: 4 May 2023

This notice was replaced on 8 August 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 8 August 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT software package - 48517000

Location of contract

South West

Value of contract

£0

Procurement reference

tender_359745/1209841

Published date

4 May 2023

Closing date

5 June 2023

Closing time

10am

Contract start date

31 August 2023

Contract end date

31 August 2030

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The University of Bristol is looking to procure an IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices.

All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services.
The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice:
- Incident Management
- Change Management
- Release Management
- Service Request Management
- Problem Management
- Knowledge Management
- Service Asset and Configuration Management
- Service Level Management
- Service Catalogue Management

The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to:
- Existing and future university systems, using a REST API or connectors
- Azure Active Directory for authentication
- Microsoft 365 for email

About the buyer

Contact name

University of Bristol

Address

4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
England

Email

qx21853@bristol.ac.uk

Website

https://tenders.bris.ac.uk/web/login.html