Published date: 8 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 June 2023, 10am

Contract summary

Industry

  • IT software package - 48517000

Location of contract

South West

Value of contract

£660,000

Procurement reference

tender_359745/1245097

Published date

8 August 2023

Closing date

5 June 2023

Closing time

10am

Contract start date

31 August 2023

Contract end date

1 August 2028

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices.

All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services.
The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice:
- Incident Management
- Change Management
- Release Management
- Service Request Management
- Problem Management
- Knowledge Management
- Service Asset and Configuration Management
- Service Level Management
- Service Catalogue Management

The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to:
- Existing and future university systems, using a REST API or connectors
- Azure Active Directory for authentication
- Microsoft 365 for email

More information

Previous notice about this procurement

IT Service Management (ITSM) System

  • Opportunity
  • Published 4 May 2023

Award information

Awarded date

25 July 2023

Contract start date

2 August 2023

Contract end date

1 August 2028

Total value of contract

£660,000

This contract was awarded to 1 supplier.

Halo Service Solutions Ltd

Address

86 Eastburn Tower, Eastburn Drive, Falkirk,

Reference

Companies House number: SC216980

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

University of Bristol

Address

4th Floor, Augustine's Courtyard, Orchard Lane
Bristol
BS1 5DS
England

Email

qx21853@bristol.ac.uk

Website

https://tenders.bris.ac.uk/web/login.html