Published date: 28 November 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 January 2023, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

BS1 5AH

Value of contract

£9,000,000

Procurement reference

CF-0015100D8d000003VQwdEAG

Published date

28 November 2022

Closing date

20 January 2023

Closing time

12pm

Contract start date

3 April 2023

Contract end date

1 April 2033

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall scope for the Services is for the Supplier to provide the following core Logistics Planning functionality for End Users, including:

• Duty, Standby and Incident Rostering capability;
• Mutual Aid capability (e.g. sharing staff and Equipment Assets between different teams, such as the Buyer's Area Teams) in order to support Incidents;
• creation and maintenance of a Logistics Planning application accessible from standard web browsers on desktop and mobile devices;
• an ability to restrict access to functionality and data based on an End User's Persona, Incident Role and Organisational Unit;
• reporting and notifications to support operational management and alerting of End Users as to necessary actions;
• a capability to ingest and export data via APIs and dataset files;
• self-service configuration and admin functions which allows the Buyer to perform routine maintenance tasks (e.g. adding new categories of Equipment Assets, adding new Incident Roles, or creating new Shift Templates);
• provision of Documentation for training and End User help; and
• IT Service Management (in accordance with ITIL v4) for the Logistics Planning application.

Additionally, the Buyer requires a Logistics Planning application that enables future flexibility in order to extend the use of the Supplier System beyond that of the Buyer to other Defra Group organisations. This may include the implementation of future requirements, including (but not limited to):

• the Supplier must have a product roadmap which includes functionality readily available in the proposed product suite beyond the functionality currently stated in the Contract that the Buyer may wish to implement via the Variation Procedure;
• the Supplier may be required to exchange data and enable interoperability across new data and information systems and services. This could be via file-based interfaces or in near real-time (e.g. by means of an open API, enabling unfettered access to all data wherever it is stored);
• the Supplier may be required to support Rostering of resources including staff, other organisations, services and Equipment Assets for other Defra Group bodies;
• the Supplier may be required to utilise capabilities in the product roadmap that could be used to replace other (aged) Defra Group systems (in whole or in part); and
• the Supplier must propose new ideas, innovations, and service improvements via a bi-annual Continuous Improvement Plan that the Buyer may wish to implement via the Variation Procedure.

More information

Attachments

About the buyer

Contact name

Ed Butler

Address

Horizon House, Deanery Road
Bristol
BS1 5AH
GB

Telephone

03708506506

Email

ed.butler@defra.gov.uk