Published date: 4 October 2018

This notice was replaced on 22 November 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 22 November 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Postal and telecommunications services - 64000000

Location of contract

North West

Value of contract

£20,000

Procurement reference

Out of Hours Telecare

Published date

4 October 2018

Closing date

26 October 2018

Contract start date

1 April 2019

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Regenda Homes is seeking to appoint a Service Provider to provide, monitor, manage and operate an Out of Hours Alarm Receiving Service (Service) and which performance will be managed and monitored by the Regenda Homes Independent Living Team. The Service will be available to Service Users living within Regenda Homes properties.

There are approximately 960 Service Users across the Regenda Group who are in receipt of an Out of Hours Alarm Receiving Service with approximately 1700 calls (incoming and outgoing) made each month via the current service. These calls include log in/log off calls from the Scheme Managers. The demand for Out of Hours Alarm Receiving Service is expected to continue to grow year on year. These services are recognised by central and local government and health and social care partnerships as being vital in achieving key national objectives including earlier hospital discharge, reduction in hospital admissions and an increase in the number of people remaining in their own homes.

More information

Attachments

About the buyer

Contact name

Peter Merity

Address

1 Commutation Plaza
Commutation Row
Liverpool
L3 8QF
England

Telephone

01517033292 ext 3292

Email

peter.merity@regenda.org.uk