Published date: 6 November 2020

Last edited date: 8 December 2020

This notice was replaced on 7 April 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 7 April 2021, last edited 22 November 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • Software implementation services - 72263000

Location of contract

United Kingdom

Value of contract


Procurement reference


Published date

6 November 2020

Closing date

10 December 2020

Closing time


Contract start date

10 March 2021

Contract end date

9 March 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Crown Commercial Service (CCS) is seeking to establish a Framework Agreement for the provision of Software Design and Implementation Services, to be used by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations.
The Software Design and Implementation Services Framework Agreement will provide a route to market to purchase support from 'specialist' suppliers required when deploying a new cloud-based ERP system or upgrading a legacy IT system.

Suppliers will be required to provide the Deliverables (goods and services) set out in the Specification. The full Specification is set out in the Invitation to Tender (ITT).

The framework will be established for 30 months with the option to extend for up to 1 further period of 18 months.

More information



Additional text

You must use our eSourcing suite, to submit your bid

Please read the bidder guidance which can be found on the below link for help using our eSourcing suite and instructions on how to submit a compliant bid:

You can book for online training for the CCS eSourcing suite at:

This Framework Agreement RM6193 Software Design & Implementation Services is for use by
Contracting Authorities in the United Kingdom, British Overseas Territories, and Crown Dependencies, that exist on 4th November 2020 and which fall into one or
more of the following categories:

1. Any of the following:
(a) Ministerial government departments;
(b) Non ministerial government departments;
(c) Executive agencies of government;
(d) Non-Departmental Public Bodies (NDPBs), including advisory NDPBs, executive
NDPBs, and tribunal NDPBs;
(e) Assembly Sponsored Public Bodies (ASPBs);
(f) Police forces;
(g) Fire and rescue services;
(h) Ambulance services;
(i) Maritime and coastguard agency services;
(j) NHS bodies;
(k) Educational bodies or establishments including state schools (nursery schools,
primary schools, middle or high schools, secondary schools, special schools),
academies, colleges, Pupil Referral Unit (PRU), further education colleges and
(l) Hospices;
(m) National Parks;
(n) Housing associations, including registered social landlords;
(o) Third sector and charities;
(p) Citizens advice bodies;
(q) Councils, including county councils, district councils, county borough councils,
community councils, London borough councils, unitary councils, metropolitan
councils, parish councils;
(r) Public corporations;
(s) Public financial bodies or institutions;
(t) Public pension funds;
(u) Central banks; and
(v) Civil service bodies, including public sector buying organisations.

2. Those listed and maintained by the Government on their website at or any replacement or updated web-link.

3. Those listed and maintained by the Office of National Statistics (ONS) at
sectorclassificationguide or any replacement or updated web-link.

4. Those bodies in England, Wales or Northern Ireland which are within the scope of
the definition of "Contracting Authority" in regulation 2(1) of the Public Contracts
Regulations 2015 (PCR) and/or Schedule 1

About the buyer

Contact name

The Minister for the Cabinet Office acting through Crown Commercial Service


9th Floor, The Capital, Old Hall Street
L3 9PP


+44 3150103503