Published date: 9 December 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 November 2024, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

SW1A 2BQ

Value of contract

£151,530

Procurement reference

CO Digital 30

Published date

9 December 2024

Closing date

25 November 2024

Closing time

5pm

Contract start date

30 November 2024

Contract end date

30 November 2025

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

More information

Attachments

Award information

Awarded date

28 November 2024

Contract start date

30 November 2024

Contract end date

30 November 2025

Total value of contract

£151,530

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S. Delaware Street
Suite 201
San Mateo
CA 94403

Reference

Companies House number: 09338697

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

100 Parliament Street
Westminster
LONDON
SW1A2AS
England

Email

co-digital-procurement@cabinetoffice.gov.uk