Published date: 13 December 2017
This notice was replaced on 14 February 2018
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 14 February 2018)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Information technology services - 72222300
Location of contract
SW1H 9NA
Value of contract
£1
Procurement reference
tender_158505/631429
Published date
13 December 2017
Approach to market date
31 January 2018
Contract start date
4 July 2018
Contract end date
4 July 2025
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Department for Work and Pensions is intending to undertake a procurement for the delivery of a Debt Management System and associated services to support DWP's vision of being a Centre of Excellence and Strategic Partner for socially responsible, sustainable recovery of collections, and money owed to the UK Government. In order to achieve this vision, DWP Debt Management operations are transforming the way that they work. Underpinning this will be the modernisation of their business operation and their products and services including the current Debt Management system.
The DWP is looking for a modern system with configurable functionality, including the ability to account for debt and recoveries, workflow, and the ability to integrate with existing and new IT systems; including self-service channels and telephony. The system(s) would be used by approximately 2,000 staff and handle millions of debts and debtors.
The Contract will be delivered at locations situated within the United Kingdom.
More information
Additional text
-
The 7 year contract length reflects a 2 year migration period, 3 year live running and the option to extend by up to 2 years.
Further information regarding this opportunity is available via DWP's eTendering system at https://dwp.bravosolution.co.uk. We would encourage suppliers to register on the eSourcing portal (this is only required once): & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure). A Request For Information (RFI) document will be available via an Opportunity linked to this project. The RFI provides further information on this phase of early market engagement.
For further Assistance regarding the e Tendering portal please consult the online help, or the eTendering help desk.
DWP expressly reserves the rights to (i) cancel this procurement at any stage; (ii) to not award any contract as a result of the procurement process commenced by publication of this notice; in addition under no circumstances will DWP be liable for any costs incurred by potential suppliers as part of this procurement process.
About the buyer
Contact name
DWP Commercial Directorate
Address
Caxton House, Tothill Street
London
SW1H 9NA
England
Share this notice
All content is available under the
