Published date: 14 February 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 March 2018

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

SW1H 9NA

Value of contract

£1

Procurement reference

tender_158505/643558

Published date

14 February 2018

Closing date

14 March 2018

Contract start date

11 September 2018

Contract end date

11 September 2025

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2,300 staff. Debtor volumes will be 9 million + by 2021/22. Further development of the service may see this increase to between 12-15 million debtors and this would equate to between approximately 36-45 million individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in excess of £1 Billion annually.

The potential Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:

- The ability to account for debt and recoveries
- Workflow
- Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice'
functionality for citizens and telephony
- Data analytics

More information

Previous notice about this procurement

Digital Debt Services Project

  • Future opportunity
  • Published 13 December 2017

Additional text

The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS Portal.

1.Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure).

2.Express an interest in this Opportunity - Login to the portal with the username/password - Click the SQs/ITTs open to all suppliers link - Click on the relevant SQ / ITT to access the content - click the Express Interest button at the top of the page - this will move the SQ ITT into your My SQs / My ITTs page - you can now access any attachments by clicking 'Buyer attachments' in the SQ/ITT Details box

3.Responding to the tender: Please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The 'submit response' button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions.

In respect of an indicative contract value for this requirement the Authority considers that the market should determine an appropriate value based on the Authority's requirement.

The OJEU contract notice can be viewed at the following link: http://ted.europa.eu/udl?uri=TED:NOTICE:67957-2018:TEXT:EN:HTML&src=0

About the buyer

Contact name

DWP Commercial Directorate

Address

Caxton House, Tothill Street
London
SW1H 9NA
England

Email

COMMERCIALDIRECTORATE.UC-WA@DWP.GSI.GOV.UK