Published date: 21 June 2022

Last edited date: 12 July 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 26 August 2022, 2pm

Contract summary

Industry

  • Medical equipments, pharmaceuticals and personal care products - 33000000

  • Installation services of medical and surgical equipment - 51400000

  • Health and social work services - 85000000

Location of contract

TS24 8AY

Value of contract

£0

Procurement reference

HART001-DN616974-64047916

Published date

21 June 2022

Closing date

26 August 2022

Closing time

2pm

Contract start date

1 September 2022

Contract end date

31 August 2032

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Council is seeking submissions from suitably skilled and experienced organisations to work in partnership to design and build a service to provide assistive technological solutions to support people to maintain their independence in the community and contribute to the prevention of admissions to hospital and into long term residential and nursing care.
The service must
 provide an immediate personal response service - 24hours a day, 7 days a week including bank holidays
 be accredited with the Telecare Service Association (TSA) and respond to all calls in adherence with guidelines set by the TSA.
 triage referrals which require a visit from HBC Direct Care & Support
 ensure timely installation of reliable equipment following receipt of referral
 provide prompt diagnosis of faulty equipment and either replace or repair within 24 hours.
 ensure the system, and all ancillary equipment such as pendants and sensors are tested initially on installation and again at review
 monitor utilisation
 identify trends for service development and be responsive to changing landscape in technological solutions
 identify solutions for individual recipients
 complete full migration within 12 months of commencement of the contract

The initial contract term is 6 years with options to extend for a further 4 years subject to satisfactory performance and continued demand for the service.
The full requirements associated with the provision of the service will be given within the tender documents.
Organisations wishing to register an interest and download the tender documentation, should apply via the NEPO Portal only.
www.qtegov.com
All completed documentation must be returned via the NEPO Portal Only and by no later than Friday, 29th July 2022 at 2pm
For guidance notes on how to register onto the NEPO Portal please follow link below: -

https://procontract.due-north.com/SupplierRegistration/Register

More information

Previous notice about this procurement

Assistive Technological Solution

  • Opportunity
  • Published 21 June 2022

About the buyer

Contact name

Karen Cooper

Address

Civic Centre
Victoria Road
Hartlepool
TS24 8AY
United Kingdom

Telephone

+44 1429523009

Email

karen.cooper@hartlepool.gov.uk

Website

http://www.hartlepool.gov.uk