Published date: 28 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 May 2019

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

North West

Value of contract

£250,000 to £300,000

Procurement reference

SEFT001-DN403923-17368368

Published date

28 November 2019

Closing date

24 May 2019

Contract start date

1 November 2019

Contract end date

31 October 2024

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Sefton Council is seeking to procure a Customer Relationship management system to replace its currentsystem.
The proposed period of contract is 1/11/2019 to 31/10/2024 plus 2 x 1 year optional periods. As part of the Council's Framework for Change programme, the Council is seeking to create significant improvements in its digital presence in order to drive transformational change in the way that it engages with communities, local businesses, visitors, potential investors and employees.
This forms part of the redesign of the current technology landscape so that key strategic outcomes are achieved. The Council's approach is to enable web based transactions that interface with the Council's back office systems without a need for any staff intervention. In this way, the Council can make services available at any time, improve the customer experience and provide customers with regular updates through automated notifications.The Council sees channel shift as a key contributor to achieving more efficient and cost-effective services. The improved digital platform that the Council adopts must promote rapid and sustainable channel shift through self-service.The Council is publishing a version of the requirements specification at Selection stage in order that potential bidders can assure themselves that the requirements can be met before participating in the exercise

More information

Previous notice about this procurement

The Provision of a Customer Relationship Management System

  • Opportunity
  • Published 25 April 2019

Award information

Awarded date

18 November 2019

Contract start date

1 January 2020

Contract end date

31 December 2024

Total value of contract

£210,000

This contract was awarded to 1 supplier.

Firmstep

Address

EC2A 2DT

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Chris Magee

Address

1st Floor Magdalen House
Trinity Road
Bootle
L20 3NJ
England

Telephone

+44 1519344069

Email

chris.magee@sefton.gov.uk

Website

http://www.sefton.gov.uk/