Published date: 25 April 2019
This notice was replaced on 28 November 2019
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 28 November 2019)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Customer Relation Management software package - 48445000
Location of contract
North West
Value of contract
£250,000 to £300,000
Procurement reference
SEFT001-DN403923-17368368
Published date
25 April 2019
Closing date
24 May 2019
Contract start date
1 November 2019
Contract end date
31 October 2024
Contract type
Supply contract
Procedure type
Other
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Sefton Council is seeking to procure a Customer Relationship management system to replace its currentsystem.
The proposed period of contract is 1/11/2019 to 31/10/2024 plus 2 x 1 year optional periods. As part of the Council's Framework for Change programme, the Council is seeking to create significant improvements in its digital presence in order to drive transformational change in the way that it engages with communities, local businesses, visitors, potential investors and employees.
This forms part of the redesign of the current technology landscape so that key strategic outcomes are achieved. The Council's approach is to enable web based transactions that interface with the Council's back office systems without a need for any staff intervention. In this way, the Council can make services available at any time, improve the customer experience and provide customers with regular updates through automated notifications.The Council sees channel shift as a key contributor to achieving more efficient and cost-effective services. The improved digital platform that the Council adopts must promote rapid and sustainable channel shift through self-service.The Council is publishing a version of the requirements specification at Selection stage in order that potential bidders can assure themselves that the requirements can be met before participating in the exercise
More information
Links
About the buyer
Contact name
Chris Magee
Address
1st Floor Magdalen House
Trinity Road
Bootle
L20 3NJ
England
Telephone
+44 1519344069
Website
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