Published date: 15 November 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 August 2017

Contract summary

Industry

  • Survey services - 79311000

  • Customer satisfaction survey - 79342311

Location of contract

S1 2BQ

Value of contract

£14,500 to £29,000

Procurement reference

2729

Published date

15 November 2017

Closing date

11 August 2017

Contract start date

1 November 2017

Contract end date

31 October 2018

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Rolling Online User Survey to be carried out on an ongoing basis to track topline satisfaction by mode:

This is a short survey covering key measures of satisfaction for bus, tram and train (example for bus, same applies for tram and train) providing satisfaction with:

o Local bus service overall
o The length of journey (time on bus)
o Value for money for the local bus services
o Punctuality of the bus service

More information

Previous notice about this procurement

Passenger Satisfaction Research: Rolling Online User Satisfaction Research

  • Opportunity
  • Published 24 July 2017

Additional text

Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts

This contract will contain an option to extend by one further year hence the two values in Section 1 of this Notice.

Award information

Awarded date

3 October 2017

Contract start date

1 November 2017

Contract end date

31 October 2018

Total value of contract

£29,000

This contract was awarded to 1 supplier.

CFS Europe Ltd

Address

Unit 85
Eurolink Business Centre
49 Effra Road
London
SW2 1BZ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

11 Broad Street West
Sheffield
S1 2BQ
England

Email

tendering@sypte.co.uk

Website

www.sypte.co.uk/contracts