Published date: 24 July 2017

This notice was replaced on 15 November 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 15 November 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Survey services - 79311000

  • Customer satisfaction survey - 79342311

Location of contract

S1 2BQ

Value of contract

£14,500 to £29,000

Procurement reference

2729

Published date

24 July 2017

Closing date

11 August 2017

Contract start date

1 November 2017

Contract end date

31 October 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Rolling Online User Survey to be carried out on an ongoing basis to track topline satisfaction by mode:

This is a short survey covering key measures of satisfaction for bus, tram and train (example for bus, same applies for tram and train) providing satisfaction with:

o Local bus service overall
o The length of journey (time on bus)
o Value for money for the local bus services
o Punctuality of the bus service

More information

Additional text

Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts

This contract will contain an option to extend by one further year hence the two values in Section 1 of this Notice.

About the buyer

Address

11 Broad Street West
Sheffield
S1 2BQ
England

Email

tendering@sypte.co.uk

Website

www.sypte.co.uk/contracts