Published date: 12 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 September 2016

Contract summary

Industry

  • Interactive voice response software package - 48512000

  • Telephone and data transmission services - 64210000

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£1 to £10,000,000

Procurement reference

2020-4086/2

Published date

12 January 2017

Closing date

16 September 2016

Contract start date

1 November 2016

Contract end date

31 October 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements.

In addition, the framework suppliers will be required to
- ensure continuity of supply, both in terms of volume and content;
- provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and
- to protect clients against price increases.

Lot Structure
Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS);
Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services;
Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR);
Lot 4 Agent Calls; and
Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.

More information

Previous notice about this procurement

A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

  • Opportunity
  • Published 15 August 2016

Award information

Awarded date

25 November 2016

Contract start date

1 January 2017

Contract end date

31 December 2020

Total value of contract

£0

This contract was awarded to 8 suppliers.

Healthcare Communications UK Ltd

Address

Stewart House, Royal Court, Macclesfield, SK11 7AE

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

IMImobile Europe Ltd

Address

Tempus Court, Bellfield Road, High Wycombe, HP13 5HA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

PageOne Communications Limited

Address

17 Rochester Row, London

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

SRCL Ltd (t/a ERS Connect)

Address

Indigo House, Sussex Avenue, Leeds, LS10 2LF

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Virtual Mail Room Limited

Address

Maple House Briar Road Twickenham TW2 6RB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Kura (CS) Ltd

Address

Citypoint 21 Tyndrum Street GLASGOW G4 0JY

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Textlocal Ltd

Address

Aldford House Park Lane PULFORD Cheshire CH4 9EP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Voice Connect Managed Solutions Ltd

Address

Fir Tree Lane GROBY Leicester LE6 0FH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

NHS Commercial Solutions
The Atrium, Curtis Road
Dorking
RH4 1XA
England

Email

derek.howe@nhs.net

Website

https://commercialsolutions.bravosolution.co.uk/web/login.shtml