Published date: 15 August 2016

This notice was replaced on 15 August 2016

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 12 January 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Interactive voice response software package - 48512000

  • Telephone and data transmission services - 64210000

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£1 to £10,000,000

Procurement reference

2020-4086

Published date

15 August 2016

Closing date

16 September 2016

Contract start date

1 November 2016

Contract end date

31 October 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements.

In addition, the framework suppliers will be required to
- ensure continuity of supply, both in terms of volume and content;
- provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and
- to protect clients against price increases.

Lot Structure
Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS);
Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services;
Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR);
Lot 4 Agent Calls; and
Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.

About the buyer

Address

NHS Commercial Solutions
The Atrium, Curtis Road
Dorking
RH4 1XA
England

Email

derek.howe@nhs.net

Website

https://commercialsolutions.bravosolution.co.uk/web/login.shtml