Published date: 19 January 2017

This notice was replaced on 6 March 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 28 March 2017, last edited 28 March 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

TW9 4DU

Value of contract

£0

Procurement reference

TNA091

Published date

19 January 2017

Closing date

10 February 2017

Contract start date

3 March 2017

Contract end date

2 March 2020

Contract type

Service contract

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available.
1
Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff.

TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).

More information

Attachments

About the buyer

Address

Kew
Richmond
TW9 4DU
England

Email

procurement@nationalarchives.gsi.gov.uk