Published date: 15 June 2022

This notice was replaced on 20 March 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 20 March 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£3,000,000

Procurement reference

tender_304881/1079843

Published date

15 June 2022

Closing date

15 July 2022

Closing time

4pm

Contract start date

1 April 2023

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Other: Open (FTS)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The BBC seeks to contract for the provision of push notification services. The BBC currently uses a third party to provide these services for its News, Sport, iPlayer, Sounds, Bitesize and Children's apps.

BBC News currently issues approximately 5 high priority breaking new alerts per day to both signed in and non-signed in users. Users who are signed in are required to opt in for editorially managed topics, for example breaking stories from technology or politics. The service must be able to support both signed in e.g., targeted topic-based notifications and non-signed in e.g., breaking news notifications.

BBC Sport app is a signed in experience. Sport currently sends three types of notifications:

- Automated notifications on specific topics, such as kick offs for a particular football team and goal alerts

- Breaking news for editorially managed topics, for example Olympics

- Live event reminders

BBC iPlayer and BBC Sounds both offer a signed in experience, and send the following notification types:

- Automated next episode notifications for programmes that users are following

- Recommendation notifications for suggested programmes based on the users watching or listening history

BBC Bitesize offer both signed in and signed out experiences. For signed in users, notifications are sent based on a user's activity e.g., when a user does not complete a study guide. For signed out users, reminders are sent when new content is available.

BBC Children's apps all offer a signed-out experience, and send notifications based on the user's activity in the app, e.g., collecting badges

Other BBC apps are expected to use the service and integrate over time, e.g., BBC Weather, more children's apps.

The BBC is seeking to award to a single provider on a 3 year initial contract term with two possible optional extensions of 12 months each. Please refer to the procurement documentation for additional details.

More information

Links

Additional text

Please register your interest in this project by taking the following steps: 1 - Register your company on the Jaggaer e-Tendering portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer e-Tendering help desk.

About the buyer

Contact name

Joseph Thompson

Address

Broadcasting House, Portland Place
London
W1A 1AA
England

Email

joseph.thompson@bbc.co.uk