Published date: 24 September 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 December 2018

Contract summary

Industry

  • Survey analysis services - 79311300

Location of contract

London

Value of contract

£30,000 to £50,000

Procurement reference

ORR/CT/18-71

Published date

24 September 2019

Closing date

20 December 2018

Contract start date

11 January 2019

Contract end date

29 March 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

We are aiming to conduct a comprehensive stakeholder survey in Q4 of FY18/19. All work, including reporting, must be completed by Friday 29 March. This tender also seeks options for potential additional targeted research, beyond and augmenting the main survey of stakeholder perceptions.
Objectives:
• To provide insight-rich, segmented, intelligence on stakeholders' perceptions of ORR's performance, capability and remit. That intelligence should look at ORR's different functions and departments, as well as at a whole-organisation level.
• Provide information to support our business planning, strategic communications and relationship management.
• The survey must provide information that allows us to track changes in perception over time - i.e. against previous surveys - whilst also allowing us to understand perceptions on key issues and how those may have impacted on overall standing.
• Previous iterations have included both quantitative and qualitative elements; we expect to continue with this mix, but wish to examine how we might generate additional insight from the qualitative elements.
• Given changes in the industry and government landscape, we are also seeking to review our stakeholder sample, in terms of segmentation and contacts. This contract should support that process.
• Intelligence should be actionable - enabling us to provide feedback to stakeholders and colleagues, thus supporting more effective external engagement and prioritisation of business. This project should also deliver an 'external' perspective, in the reporting, from the successful bidder on opportunities and challenges faced by the organisation.

More information

Previous notice about this procurement

Stakeholder Survey

  • Opportunity
  • Published 6 December 2018

Attachments

Additional text

This procurement shall be conducted via the ORR Bravo Procurement Portal and all communications in relation to this tender exercise shall be conducted via Bravo.

Award information

Awarded date

10 January 2019

Contract start date

11 January 2019

Contract end date

29 March 2019

Total value of contract

£23,258

This contract was awarded to 1 supplier.

COMMUNICATERESEARCH LIMITED

Address

4 Millbank
LONDON
SW1P 3JA
GB

Reference

Companies House number: 04810991

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Gayle Webster

Address

1 Kemble Street
LONDON
WC2B4AN
England

Telephone

020 7282 3944

Email

gayle.webster@orr.gsi.gov.uk